Telecommunication is essential in eCommerce. Businesses depend on telecom services to reach their customers, sell their products, and manage their companies. E-mail, website management, telecommuters, online customer support, mobile sales teams, and social media platforms are disruptive realities that an ecommerce business needs to stay competitive.
Why eCommerce Companies Struggle with Telecom Expenses?
For many online businesses, telecom expenses comprise a major portion of their budget. Telecom-related costs include wired and wireless telephone fees, internet, and data subscription, as well as the costs of necessary devices. With the addition of data services, telecom expense is now more than just adding a telephone line and looking for the cheapest per-minute call rate.
The telecom industry is fairly complicated with its unique pricing, billing, and contracts. Subscription plans regularly change and technologies rapidly evolve. This makes telecom cost a complicated area to manage for many ecommerce companies.
And then there’s also the issue of the proper use of telecom resources. It’s not uncommon for employees to use company devices and plans for personal use. This can further add to the costs and even cause overages in some ecommerce companies.
It should also be emphasized that there is an 80% error rate in telecommunications billing. This translates to major costs that many ecommerce businesses fail to recognize. It’s not surprising that billing disputes remain the most common complaint against telecom providers.
Just like other operational expenses, it is every company’s goal to cut its telecom costs. Companies need to continuously monitor their telecom expenses while keeping up with the current trends in the telecom industry. Unfortunately, when it comes to enterprise-level telecom billing, getting a clear picture of your telecom expenses and identifying potential opportunities to cut costs can be tough.
Solving Telecom Billing for eCommerce
But here’s the good news, telecom billing software can easily solve these challenges. According to developers of telecom billing software, Kansys, this billing solution is specifically designed for the telecom sector. It can help eCommerce businesses monitor and manage their telecom expenses.
How will telecom billing software help eCommerce enterprises? Here we explore the significance of telecom billing for online businesses.
Avoid paying for erroneous bills
As mentioned above, telecom billing is prone to error. If your telecom provider has a poor billing system, you could be paying for unnecessary costs without your knowledge. Telecom billing is a complicated one but with this software, you can track every minute or data used with high accuracy.
For an eCommerce company that depends immensely on telecommunications services, every minute spent could affect the company financially. Robust billing systems ensure that you’re paying only for the services used.
Detailed billing record
Identifying opportunities for savings is vital if you want to cut telecom expenses. With telecom billing software, you get a detailed bill that contains every single telecom service-related transaction. It provides full details on monthly data and telephone usage, as well as call duration, time, and date; internet data usage and expenses; and SMS details.
The accessibility of data enables you to make an informed decision when it comes to your telecommunications-related costs.
Effectively manage subscriptions
Most eCommerce companies have numerous telecom subscriptions. Every company has its unique rate and billing pattern and juggling through these different accounts can be stressful. With telecom billing systems, you can easily manage your subscriptions. You can also update your subscriptions depending on your current usage. You can cut plans that are not anymore useful. Likewise, you can also upgrade or change subscriptions to options with better rates.
Lastly, telecom billing software helps avoid unwanted penalties. No one likes surprises. With this software, you can set up reminders so that you can prepare for upcoming telecom bills. This is particularly important if your subscription plan uses a per-usage billing method. Telecom billing allows you to prepare thereby avoiding sudden expenses. Likewise, you can use available data in preparing your annual financial plan. If you have started implementing cost-cutting measures, you can evaluate their effectiveness.
Telecom billing software also makes it easier for you to file tax requirements as the system comes with the necessary details.
These are some of the important benefits of using telecom billing for eCommerce. It’s an important investment that can help your eCommerce business save on telecom-related expenses.