Regardless of what your business produces, the quality of the product is the main driving factor of the success of a business. Increasing business sales is much easier when the foundation or the base of your business is strong and consistent.
There’s no doubt about the fact that we live in a world that isn’t perfect – where machines break down suddenly and people make mistakes. The goal of all businesses is to minimize all sorts of errors so that the customers are enchanted and intrigued by your products, so much so that they keep reordering.
This can only be done by relentlessly focusing on good quality. Enhancing the quality of products will save you money as you won’t require doing things to cover up your blunders. Quality improvement will also raise the engagement of employees as people love to be a part of a high-performing team.
But how are you supposed to ensure that quality is never compromised in your firm? Here are a few tips to keep in mind.
Measure the KPIs
Two of the KPIs or Key Performance Indicators that you should use are quality captured and quality escapes. You’ve got to decide the bucket into which mistakes fall. The first one consists of errors that are ‘captured’ internally by a team that didn’t make your clients aware of the mistake. It might be a delayed delivery, due to which the client isn’t injured.
The second bucket consists of quality challenges that ‘escaped’ your operation and were, as a result, found out by the client. These errors are horrific as this exposes the failure of the firm to the client and damages the client-vendor relationship. However, by employing the best reliability engineering techniques, you need to point out the errors that are hurting the quality of your products.
Meet at least once in a week
When you start off, the meetings will be tedious and time-consuming. But you still need to discuss with the players all sorts of quality issues that have occurred and determine the ultimate cause behind it. Eventually, the meetings will take lesser time as the company processes will get stronger with robust systems. People will gradually become more confident to see that the systems are pointing out errors and eliminating the headache.
Target on process rather than on people
All employees come to work in your office to be able to do a good job. But there are several cases where the defect lies in the procedure and not on the person whom you trust. This has to be remembered and hence you can mend it by adding new checks or process steps to the system. Don’t start off with the blame game as this will spoil the team spirit. Everyone will point fingers at the other and forget to dive deeper into the root of the problem.
Design a quality chart
Sort out and determine the biggest quality concerns by their category and then target the biggest issues. Work them and resolve them in such a manner that they become the smallest issues. Don’t concentrate too much time on unusual issues that may arise with quality but spend more time in those places that have the most frequent problems.
Make the quality results public
Try to make the quality results public by placing them in the lunchroom. Others should get to know that this is a company emphasis and that you are trying your best to improve things in the most transparent manner. When you give such visible reminders and display your commitment to improving quality of products to people, this will also have a positive impact on your team.
Therefore, if you have a business of your own and you’re concerned about the quality of products just as your business maintenance operations, you should follow the above-listed tips. Post your maintenance engineer job description on the internet to hire the best maintenance engineers.
